We’ve all been there. Whether you’re an HR manager, department manager, or team leader, the moment an employee comes to you to tell you they’re leaving, you get that sinking feeling. It’s a sensation tinged with sadness, regret, stress, and overwhelm.
One of your first thoughts is likely about how to replace them. The looming increase in workload and decrease in employee morale hang like storm clouds in the office, and you quickly get preoccupied with the challenge of recruiting in a high demand market.
The last thing on your mind is arranging a time to sit down with the employee who’s quitting to pick his or her brain about their experience with your company. In fact, it’s pretty easy to get cynical and wonder if an exit interview is even worth your time at all. [···]