No matter how many exemplary employees an IT manager oversees, there always seems to be at least one difficult worker in the mix. Perhaps they are able to fulfill their duties, yet somehow they still manage to be problematic.
They may fall into one of the most common types of difficult employees such as “The Ghost” who is never around, or “The Hisser” who becomes a bully when provoked. Even if an employee has their own unique blend of difficult personality traits outside of the common types, there are still steps you as a manager can take to manage them and prevent future negative personalities from growing under your watch. [···]