When it comes to cloud computing and CRM there is typically one name that comes to mind first, and for good reason. Salesforce is a behemoth in CRM, leading competitors by a large margin with its 19.7% market share. This dominance is owed not only to the impact of Salesforce tools on a business, but also to the fact that Salesforce is constantly looking ahead at technological advancements and improvements. It’s why Forbes has named Salesforce as one of the world’s most innovative companies six years in a row.
With so much advancement coming out of its San Francisco headquarters, it’s important for current and potential Salesforce users to take a look at what the most recent innovations mean, and to explore the future of Salesforce offerings. [···]